Letter from a past president and CEO
“It was very nice to see Air Canada being named Best Airline for Customer Service in North America. In 1985, I proudly accepted on the airline’s behalf Air Transport World’s Best Passenger Service Award, resulting in part from the successful introduction of the first ever premium Business Class service across the Atlantic.
"While technological innovations in processing passengers and environmentally friendlier airplanes are essential to any great airline, the quality and professionalism of its employees will continue to be the critical element of product differentiation. I continue to be very proud of the professionalism and dedication that I see every time I fly our great airline.” – Pierre Jeanniot, former President and CEO (1984–1990)